Please contact our customer care team and collect your tickets at:

VN Holidays Pty Ltd.
Suite 1201 Level 12 309 Pitt street
Sydney NSW 2000
Phone: 02 92614488
Fax: 02 9267 9488
Email: customercare@vnholidays.com.au

Office hours are:
Monday to Fridays: 9am to 5pm
Closed on Saturday/ Sundays and Public Holidays.

For general enquiries, kindly email customercare@vnholidays.com.au

How do I Book a Discounted Fare? 
1. Log on to www.vnholidays.com.au and click on Register.
2. Select your travel preference.
a) Destination city
b) Airline
c) Cabin class
d) Departure date
e) Return date
f) Number of travelers
3. Select fare and choose an outbound flight*.
4. Select a flight option (outbound and inbound combination).
5. Review your price and trip summary.
6. Enter traveler's name as in passport and complete reservations.
7. Check your e-mail for trip confirmation.
* You will be provided with only flights options with seats availability.  Otherwise, other booking alternatives will be suggested. If you are still unable to find a suitable itinerary, please email customercare@vnholidays.com.au

Is the flight information and seat availability real-time?
Yes, all flights and seats availability information are linked real-time to the airline system via a Global Distribution System (GDS).

How does www.vnholidays.com.au recommend an itinerary?
Our booking system first searches and recommends only promotional/negotiated fares that matches your travel requirements without any preference for any carriers.  All the fares are sorted by lowest price first for your easy selection.  Once you decide on the fare on your preffered carrier, we will then recommend flights with the least number of stopover(s) and/or shortest travel time and where seats are available.

How do I know if my flight reservation is confirmed?
Upon confirming your flight reservation by hitting the Complete Reservation, a 6-digit confirmation code will be provided together with your itinerary and pricing.  If you did not receive a confirmation screen, then it is likely that your reservation was not completed.  A confirmation note will also be sent to your email address listed in your profile immediately after you complete your reservation.

If you did not receive a confirmation e-mail, kindly contact Customer Care.

Some flights are not displayed for booking. Why is that so?
Only flights which match your travel preferences are enabled for booking. Some flights may not have seats in the booking class you have selected or they could have been completely sold out or there may be flight restrictions for the fares.  Flight availability changes dynamically as and when seats are purchased or cancelled by travellers.

The Itinerary Not Available page appears.  Why is this so?
There may be several reasons why you are unable to find flights for your itinerary:

• You have chosen travel dates when nothing is available or nothing is scheduled.
• Seat on the specific carrier you requested is not available.
• Seat on the booking class you selected is not available.

When this happens, please adjust your travel requirements or contact Customer Care.

Can I make a reservation without registering? 
No.  If you have not booked with us before, please register with us.  Otherwise, log into your existing account.

How do I make changes to my itinerary?
You cannot make any amendments online.  Please contact Customer Care and changes are subject to fare rules set by the airlines.

Can I cancel my booking online?
You cannot cancel flight reservations online, please call Customer Care.

How do I make a multi-city trip?
You will have to contact Customer Care.

Are the departure time and arrival time local times for each city?
Yes, all scheduled departure and arrival times shown are local times for each city.

What does it mean when a flight number has one airline's name but the flight is operated by another airline?
It means that this is a code share flight whereby one airline markets the flight, while the other operates the plane based on their internal agreement.

How do I make a stopover and/or open-jaw trip?
You will have to contact Customer Care.

What does "non-refundable, non-re-routable and non-transferable" mean?
These are restrictions set by the airlines and  mean that the ticket has no refund value, cannot be changed, reissued, or transferred to another traveler.  The same restrictions apply for partially unused tickets.  Most of the fares offered on our website have these strict restrictions.  We encourage you to read all fare rules and restrictions carefully before purchasing your ticket or call Customer Care for assistance.  Please also read the terms and conditions set forth on this website.

What is an e-ticket?
E-ticket or electronic ticketing is also known as 'ticket less travel.'  Not all airlines have e-ticket functionalities.  When you check-in for your flight, just produce the e-ticket together with your passport and other travel documents and the airline officer will be able to retrieve your ticket record via the airlines' computer system.

How can I print my e-ticket?
Upon payment, you will receive an attachment of your e-ticket which you can print.  You may also retrieve and print your ticket from our website (see section on How do I check my flight status?)

How do I check my flight status?
Follow the Flight Status link to check your flight status and/or print out your e-ticket by entering the following particulars:

• 6-digit reference number provided upon your flight reservations.
• Passenger's family name or surname.
• Email Address provided by your travel consultant.

How do I make a group booking?
Please contact customer care as there may be group fares applicable depending on the size of your group.

How do I make a booking for an infant?
Due to special servicing needs to cater to the comfort for yourself and your infant (age below 2 years old), we have yet to offer infant fares online.  Please contact Customer Care and quote your booking reference number if you have already a prior booking with us.

When will my flight reservation be auto-cancelled?
All flight reservations made online are subject to a 2 work-day ticket issuing dateline or earlier depending on the ticketing dateline set forth by the airlines.  If we do not hear from you or are unable to contact you, you may have to re-book again. Please contact Customer Care if you wish to cancel your trip.

Can I make a booking on behalf of someone else?
Yes, as long as you register with us.  We will still be contacting you for to verify all the travelers' particulars and payment arrangements.

Can I reserve seats and/or make a special meal request on all flights?
No, not all airlines offer advance seat selection or special meal selection.  However, you may want to indicate your seat and meal preference in the Remarks Field during the online booking and we will send in your request to the respective airlines.  Please note that that all special requests are subject to airline availability and confirmation.

Why do I need to create a login email ID?
When you create your login email ID name and password, it allows us to store your personal information to be used when you make your travel booking with us.  Please ensure that your email account is valid.

Can I make reservation without registering? 
No.  If you have not booked with us before, please register with us. Otherwise, log into your existing account.

How can I change or update my profile?
You can change or update your profile on the Login Page:

• Enter your Email ID
• Enter your Password
• Select Edit Profile

I forgot my password, can anyone help?
You may want to check your email inbox for a previous email we sent to you upon registration.  If you can not find the email, please go to our Login Page:

• Enter Your Email ID
• Click on Forgot Your Password
• Enter the answer to your Phone Number (as requested during registration)
• Select a New Password
• Confirm the New Password

If you are still not able to access the Member Profile page, kindly contact Customer Care.

Do you sell personal information you collected?
We do not sell individual customer names or other private profile information to third parties, and we have no intention of doing so in the future. Please view our Privacy Policy.

How can I pay for my flight bookings?
The following are some payment options:

Local Customers

• Pay via cash or personal cheque at our ticketing office. If you are paying by cheque, we may only release the ticket to you in 2-3 working days after the bank has cleared your payment.
• Pay via credit card (Visa, MasterCard, American Express). If you have chosen to pay by credit card, please click here to download the credit card authorization in pdf format. Please fax or email us the completed form together with a photocopy of the front and reverse of your credit card. Kindly enlarge the copy of your credit card and we may request for additional documentation to further verify the purchase. Please note that there is a surcharge of 3% for MasterCard/Visa and 4% for American Express fee for all credit card transactions.

Overseas Customers

You can transfer your payment from your bank account abroad to our bank account with Commonwealth Bank here in Australia. See the details below. However, please note the following points:

1. Make sure the payment is credited to our account before the payment time limit.

2. Make sure all charges relating to the bank transfer are borne by yourself.

3. Make sure you transfer the full amount in Australia Dollars (AUD). Should you have to transfer the amount in a different currency, please make use of the currency exchange table of Commonwealth Bank (use the Telex Transfer rates).

• Pay via credit card (Visa, MasterCard, American Express). If you have chosen to pay by credit card, please click here to download the credit card authorization in pdf format. Please fax or email us the completed form together with a photocopy of the front and reverse of your credit card. Kindly enlarge the copy of your credit card and we may request for additional documentation to further verify the purchase. Please note that there is a surcharge of 3% for MasterCard/Visa and 4% for American Express fee for all credit card transactions.
• Pay via wire transfer/telegraphic transfer . If you are living overseas, you may need the following banking details to apply from your local bank to transfer the money into our bank before we can complete your purchase:

             Bank Name: Commonwealth Bank
             Branch: North Sydney
             Bank Address: Miller and Berry Street North Sydney
             Account Name: VN Holidays Exchange Pte. Ltd.
             Account No:  062 217 10359156

             Please note that there is an administrative fee for all credit card transactions and the total price including delivery and              courier charges, if any, will be advised.

Can I pay via credit card online?
Not at present.  We are in the process of selecting a payment gateway vendor and will be incorporating this payment option soon.

When will my credit card be billed?
Your credit card is billed at the time we ticket your reservation.  You will need to send us a faxed credit card authorization form together with a photocopy of the front and reverse of your credit card. Please click here to download the credit card authorization form.

What happens if I do not come and pay for my booking?
Yes, you can pay by Visa or Master directly through the secure payment gateway of Commonwealth Bank provided by VN Holidays Pty once you have confirmed your booking with us.

Your booking will be cancelled if payment is not made by the dateline. If you wish to rebook, we cannot guarantee the price and availability.

How will I receive my ticket?
You may be offered up to three different options.

• You can pick up your ticket at our office.
• E-ticket via email or online retrieval and print.

For overseas customers, kindly arrange with our Customer Care for delivery.

I just received my ticket and there is a problem with it. What should I do?
Please contact Customer Care.